Updates on Customer Service: SkranchieZ

Posted on | February 15, 2010 | No Comments

Image taken from http://www.stylelist.com/2010/01/28/hair-scrunchies-scrunchie/

In one of my previous post, Trendy Hair Accessories – Skranchie, I have shared a review about this blogshop or online shopping site called SkranchieZ. I have also conducted an email interview with her, Email Interview #4: SkranchieZ.

In this post, you will get to know about her customer service and the quality of her skranchie.

Customer Service

Great and efficient service. Thumbs up! As this was my first time purchasing something via overseas,  I was actually quite hesistant in terms of the service and what to expect.

The owner, Annie, was great. I have opted for registered mail via post from Malaysia. She followed through my purchase by tracking the whereabouts about my item and also checked if I had received it.

She was thoughtful and conscientious with her customer. It was very assuring to buy from someone likt that,

It took about 2-3 weeks waiting time. From the date I enquired about my product to receiving it. That’s a good time, considering it had to pass through the Malaysia post whereby she did told me to bear with their national mail which can be a ‘snail’ at times.

She was also very open to received feedbacks and heeded it. If you have read my review about her, I did mentioned some suggestions to improve her blogshop or online shopping site.

She had added more information in her about me, an estimate postage charges for convenience of customers and had also been updating more designs.

Item received

It does look almost the same as on the picture posted on her blogshop.

From her site (*click image to enlarge):

This is what I’ve received (*click image to enlarge):

The quality of the item is great too. However, I would have preferred the skranchie to be a little smaller (as it didn’t look that large via the image posted on her blogshop). Nevertheless, it did fit my hair nicely.

Last Words

Overall, my experience with this blogshop is great. This blogshop or online shopping site is indeed worth looking at and purchasing from.

Because of the great customer service she have, and also her desire and constant update of her site,  this blogshop deserve an upgrade in my best deal rating.

SkranchieZ had upgraded from nice deal to good deal.

Keep it up SkranchieZ!

That all for now! Do share with me your shopping experience with Skranchiez if you have too. Thanks.

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