Image taken by micheleart

What does customer service means to you? I personally feel that good customer service means that you are attended to with respect and care. It will make you feel like a happy customer and it leaves you wanting to refer your friends there too. You will also feel that the item you have purchased is really worth it.

Today I will be sharing with you 3 blogshops or online shopping sites that have left their customers feeling satisfied and wanting to refer other friends to them.

#1 Updates on Customer Service – Wild Daisy

After I have posted my review about Wild Daisy titled Trendy Korean Fashion Apparels Suitable For Work, a loyal reader decided to purchase something from them. This reader had later shared her shopping experience with me.

She commented that the quality and workmanship of the apparels are really good and extremely comfortable.

She further commented that the service rendered was really good and the price was reasonable and worth it.

Indeed, Wild Daisy lives up to my rating of Good Deal

#2 Updates on Customer Service – We love sprees

I have personally purchased items from them before and have reviewed about them during my first few initial posts titled Discount Crocs and Email Interview #11: We Love Sprees.

My shopping experiences with them have been fruitful and  I really liked their customer service. It leaves me to want to go back again whenever I would like to purchase a pair of crocs shoes.

Recently, they have realised that I’m a blogshop reviewer and had offered me a discount for a pair of crocs. Once again, their customer service exceeded my expectation. =)

Here’s what I have purchased from them:

We love sprees maintains their title as Best Deal

#3 Updates on Customer Service – BeautiFeet

BeautiFeet designs handpainted canvas shoes. I have personally purchased a pair from her and have reviewed about her customer service.

I have reviewed about BeautiFeet and shared about my shopping experience with them in the following post titled Unique Fabric Shoes for Your Beautiful Feet and Updates on Customer Service of Blogshops or Online Shopping Sites.

Recently, a loyal reader had purchased a pair from her too. She had commented that the price of the shoes are worth it and she finds that BeautiFeet is really creative. She had given BeautiFeet some basic guidelines that she wanted a white base shoes, suitable for work and also would like to add some “blings”. Look, this is what BeautiFeet had designed for her:

BeautiFeet maintains their title as Best Deal

That’s all from me for now. Do share with us about your shopping experience if you have any. If you have any blogshops or online shopping sites that you would like to share with us, you can also drop your comments now

Upcoming post: New Collection at Zepherra

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Image taken from

http://www.stylelist.com/2010/01/28/hair-scrunchies-scrunchie/

In one of my previous post, Trendy Hair Accessories – Skranchie, I have shared a review about this blogshop or online shopping site called SkranchieZ. I have also conducted an email interview with her, Email Interview #4: SkranchieZ.

In this post, you will get to know about her customer service and the quality of her skranchie.

Customer Service

Great and efficient service. Thumbs up! As this was my first time purchasing something via overseas,  I was actually quite hesistant in terms of the service and what to expect.

The owner, Annie, was great. I have opted for registered mail via post from Malaysia. She followed through my purchase by tracking the whereabouts about my item and also checked if I had received it.

She was thoughtful and conscientious with her customer. It was very assuring to buy from someone likt that,

It took about 2-3 weeks waiting time. From the date I enquired about my product to receiving it. That’s a good time, considering it had to pass through the Malaysia post whereby she did told me to bear with their national mail which can be a ‘snail’ at times.

She was also very open to received feedbacks and heeded it. If you have read my review about her, I did mentioned some suggestions to improve her blogshop or online shopping site.

She had added more information in her about me, an estimate postage charges for convenience of customers and had also been updating more designs.

Item received

It does look almost the same as on the picture posted on her blogshop.

From her site (*click image to enlarge):

This is what I’ve received (*click image to enlarge):

The quality of the item is great too. However, I would have preferred the skranchie to be a little smaller (as it didn’t look that large via the image posted on her blogshop). Nevertheless, it did fit my hair nicely.

Last Words

Overall, my experience with this blogshop is great. This blogshop or online shopping site is indeed worth looking at and purchasing from.

Because of the great customer service she have, and also her desire and constant update of her site,  this blogshop deserve an upgrade in my best deal rating.

SkranchieZ had upgraded from nice deal to good deal.

Keep it up SkranchieZ!

That all for now! Do share with me your shopping experience with Skranchiez if you have too. Thanks.

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Have you ever received a pleasurable surprise, an unexpected gift? Because I experienced this surprise from a very nice blogshop owner.

This action of hers, had shown me that she is down to earth and appreciative. She had also proven that she had good customer service too. Well done!

I opened my letterbox one day, and I received this very lovely, unexpected yet thoughtful ring gift with a little note thanking me for my reviews and comments of her blogshop or online shopping site.

This is what I have received via my mailbox. I apologise for the blur picture. (*click image to enlarge)

Firstly, thank you so much for your gift. It really encouraged and spurred me on to continue to review more blogshops or online shopping sites.

Secondly, could this mystery blogshop owner, please drop me a comment or send me an email or whichever to reveal to me who you are? The address that you left behind did look very familiar, yet I apologise that I cant seem to recall who you are. Therefore, could you please let me know who you are? =)

Thirdly, once again thank you very much. I really appreciate your kind actions. Cheers and I wish you all the best in your endeavors!

That’s all from me for now.

Do check back soon as I will be sharing reviews and updates on customer services from blogshops or online shopping sites that I have purchased from. See you! =)

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In one of my previous post, Trendy Cheap Clothes: Everyday Shopper, I have shared a review about this blogshop or online shopping site called Everyday Shopper.

In this post, you will get to know about their customer service and the quality of their apparels.

Efficient Customer Service

In the mid of Jan, I had my shopping experience with Everyday Shopper. I must commend that their replies and customer service were great!

It took about less than 2 weeks to receive my items from the time enquiry and purchased was confirmed.

Quality of items

Here are the items that I have bought (*click to enlarge image).

Image taken from their site:

Actual items received:

You can see that it does not differ much even in the colour. Great job!

However, I felt that the white ribbon tee’s material was slightly thin. It would have been better if the material was better.

Other than that, I have nothing negative to say about Everyday Shopper, well done! keep it up.

Last Words

Everyday Shopper would be a great place do to your shopping if you are looking for cheap trendy clothes. For the price of their apparels, it is worth it.

More variety of apparels could have been added and that will make your shopping experience great!

Happy Shopping!

Do share with me your shopping experience  with them or any other blogshops or online shopping site that you have. Thank you

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I will be sharing with you my experience with 5 blogshops or online shopping sites. Amongst this 5 blogshops or online shopping sites (BeautiFeet, Jkorean, Jesnesz Paradiz, The Pasar Malam and ShopLah).  I have made purchases from 3 of them.

You will get to know about their efficiency and their customer service. Read on to find out more…

#1 BeautiFeet (You can read my review about her blogshop or online shopping site here)

Verdict: Superb customer service

She was very patient with the many queries and request I have. Indeed a very nice owner with good creativity skills.

I wanted her to customise a pair of shoes for me, yet I was not specific in my request. I only gave her 3 guidelines.

1. I would hope to wear the shoes to work
2. Able to wear it either with black or white pants, therefore hopefully it will be a half black, half white shoes.
3. I would like some drawings on my shoes, not just plain colours.

Outcome:

Not only did she managed to come out with a pair of pretty shoes for me, she even met me in person to pass me the shoes. She was also very concerned if I like the design of my shoes.

Here’s my item (please pardon the images as it was taken from my hp)

After thoughts: When I first saw the shoes, it did not give me the “Wow” factor. She had also forgotten to remove the shoe straps. I felt quite disappointed. However, when I’ve returned home. I took a look at the shoes again and I wore it. This time round, the longer I looked at it, the better it was. Ultimately, I concluded. Wow! the shoes are great even with the straps on.

Total waiting time from order to reaching me -> 2 nov – 25 nov(23 days)

In conclusion, I shall recommend BeautiFeet to anyone who likes unique handpainted shoes. BeautiFeet remains at Best deal.

#2 Jkorean (You can read my review about his blogshop or online shopping site here)

Verdict: Relatively slow in updating of status, but he made it a point to compensate. Overall, customer service still rated as  average to good.

Here’s the details of my order status with him:

Total waiting time from order to reach me -> 24 Oct – 20 nov(about 1 month)

19 Oct -> Enquired about item

21 Oct -> Sent another reminder enquiry as I did not receive a reply. Received reply that he needs more time as he is checking with supplier

24 Oct -> Item is available, made payment

9 Nov -> Checked with him on my item status. Replied that the item should reached him tomorrow, and I can meet up with him during the weekend. Very kind as initial meet-up was supposed to be City Hall but he agreed to meet at Dhoby Gaut instead.

14 Nov -> Realised that he is rushing for a project and will not be able to meet up with me. He will give me a free registered mail.

15 Nov -> Will let me know when he sent out the item

18 Nov -> Enquired when he will send out the item and had expressed the need for me to always prompt him to update the status of my item

19 Nov -> Sent out the item to me

20 Nov -> Registered article reached me but I was not home to received it.

26 Nov -> Finally retrieved my item from the post office.

Here’s  my item:

(taken from the Jkorean’s site)

(Actual product, please pardon the image as it was taken from my hp)

After thoughts: If you are willing to wait for your item and is not in a hurry, you can buy things from Jkorean. However, I do hope that he can be a little more proactive in status update. Nevertheless, JKorean remains at good deal.

#3 Jesnez Paradiz (You can read my review about her blogshop or online shopping site here )

Verdict: Jesnez is very proactive and open to feedbacks about her blogshop or online shopping site.

Soon after the review of her blogshop or online shopping site was posted on my blog, she traced from her live traffic feed where viewers from her blog came from. She managed to find out about my blog and about my review about her.

She sent me an email to thank me. She also heeded my suggestion by being consistent about PayPal in her ordering info. Well done!

She also make plans for her blogshop and online shopping site such as Christmas sales and participating in a bazaar. She even rewards top shoppers in her blogshop or online shopping site by organising a contest.

We really need blogshop or online shopping site owner like her to be proactive and open to feedback for continual improvement

#4 The Pasar Malam (You can read my review about their blogshop or online shopping site here)

Some reader asked if they were still existent as they have not updated any collections recently. I have just enquired and was notified that they are currently on hiatus and will be back in December 2009.

#5 ShopLah(You can read about my review about her blogshop or online shopping site here)

Verdict: Customer service could have been more personal. Could have been more proactive in updating status of items and stuff. Downgrade to good deal

I have initially gave them a best deal for the range of apparels they have and also their efficient reply. However, after I have placed an order with them, the time taken for my item to reach me was very long.

After order was taken, they have mentioned that item will reach them in 7days and it will take them about 2-3days to reach me. So let’s use 10days as a gauge.

Details of my order status with them:

Total waiting time from order to reaching me -> 25 oct – 24 nov(about 1 month)

25 Oct -> Ordered item

3 Nov -> Received email that my item is out of stock, I can choose to replace my item with another one or request for a refund.

4 Nov -> Requested for replacement of item. Have an amount difference which require a refund. No idea where I can request for the refund because the email refund link was for total item refund. Enquired how I can go about doing it

6 Nov -> Received a reply, and here’s what they say: “Yes, Please fill up the refund form so that we can refund you the excess money of the difference.” That is equivalent to not answering my question. Anyway by then i have figured out how to request for the refund.

8 Nov(can’t remember if this is the exact day as I have deleted the email) -> I received another email, giving me the link to request for refund

20 Nov -> Enquired about the status of my order and I have not received it.

21 Nov -> Received an email telling me that my order was being mailed recently and I will be receiving my item soon.

24 Nov-> Finally received it

Here’s  my item:

(taken from the ShopLah’s  site)

(Actual product, please pardon the image as it was taken from my hp)

After thoughts

The item was packed properly and item looks exactly like what the model was wearing. Therefore, good job for that. However the reason for downgrading them from the best deal to good deal was because of the customer service, and long waiting time.  ShopLah did not meet my very good and efficient customer service. I would have been more accommodating if they had not promise about the 10days waiting time.

Do let me know your comments about my post. =) If you have any encounters or experiences with any of the blogshops or online shopping sites, do share with me too. Thanks!

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