A Spree Blogshop That Almost Hit My No Deal Rating

Posted on | March 19, 2010 | No Comments

Image taken from Essentiel Boutique

This blogshop that I will be sharing about is a Fashion Spree Organiser based in Singapore and they sell items mainly from Japan, Korean etc.. I must comment that some of their items are indeed nice and I did consider buying something from them.

But this same blogshop had almost hit my no deal rating due to the experiences I had with them.  I gave them a chance and I had sent 2 potential mystery shoppers. Read on to find out more about this blogshop and also about my experience with them…

I have first found out about this blogshop because they have asked me to review about them.

Design Template

Essentiel Boutique had made an effort to design their own custom header.

I like the idea of their categories too. They even have a column on online shopping security tips. I was indeed attracted to it and was impressed with it.

Focus and Content of the Blogshop or Online Shopping Site

They are rather focused in organising sprees. They essentially did not target any particular audience. Some of the sprees that they are organising are couple tees, ladies apparels, bags etc.

Here’s some of their items:

Customer Service

My experience with them was based on the follow up of the blog review invitation.

After the first email that I have received from them with regards to the invitation, I had replied them to said that I would do a review on them but had told them that my reviews would include both the good and bad reviews and asked if they would still like to be review.

However,  I did not received any reply. I decided to give them a benefit of doubt and send another email to check if they have received my email earlier. Weeks later I received a reply apologising that my mail had gone into their junk and they are still interested for me to review about them.

Fair enough, I replied telling them to be reminded to save my email address to their address list so as to prevent this from occuring again. Followed by it, I had sent my email interview questions to them, to let you my readers find out more about them.

Weeks later, I did not receive their replies. I sent another email to them to check if they had received it, and till now, about 1 mth later, I have yet to receive any reply.

Seriously, how frustruating can this get. If you have invited someone to review about you, and you realised that you have not received any reply, wouldn’t you check out your junk mail just in caseye.

Furthermore, you are an online blogshop. Should you have a potential customer who sent you an email enquiry and it went to your junk mail, what will happened?

With this incident, I wanted to give them a straight no deal rating. For the matter of fact, if you are not comfortable with the email interview, you could always let me know you see

Nevertheless, I decided to give them a chance. I asked a mystery shopper to send a enquiry to them. They replied the shopper 2 days later.

Thinking perhaps it was a yahoo mail fault as they did not received mine. I got another mystery shopper to send an enquiry to them via yahoo mail. About 2-3 days later, they replied her.

Therefore, it really leaves me wondering, what happened to my email. Could it be that the mail was lost? Or perhaps, they wasn’t interested? In fact, I had wanted to purchase something from them. But with this encounter, I did not. Because if they could not even reply my email, what will happen if I purchase anything from them?

Best deal?

Giving them a chance as they had managed to reply my 2 mystery shoppers,  I will be giving them a nice deal instead of a no deal.

Their price range from SGD$18-$29.

However, do be prepared to have a chance to be ignore should your mail enter their junk. Nevertheless, do share with me your experience if you have any with them

Upcoming post: Want to know an accessories blogshop or online shopping site based in Malaysia but ships to Singapore. Check back soon to find out more =)

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